We're here to help. Reach out via email or WhatsApp and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I track my order? ▼
Once your order is confirmed, open the Fetch app and tap on your active order. You'll see live status updates and a map showing your driver's progress.
Which areas do you deliver to? ▼
We currently deliver to Hartswater, Jan Kempdorp, Pampierstad, and Magogong. We're working on expanding to more areas soon.
What payment methods are accepted? ▼
You can pay online by card (processed securely via Yoco) or choose cash/speedpoint on delivery — pay when your order arrives.
How do I cancel an order? ▼
Orders can only be cancelled before the store accepts them. Once accepted, please contact us directly via WhatsApp or email and we'll do our best to assist.
How do I list my restaurant on Fetch? ▼
We'd love to have you on board. Fill in the partner application on our website or email us at support@fetch-sa.co.za and we'll get you set up.
How do I become a delivery driver? ▼
Drivers are managed directly by individual stores. Contact the store you'd like to drive for to enquire about availability.
How do I delete my account? ▼